Administrator
Village Mayor
Posts: 164
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« on: August 11, 2008, 10:29:46 AM » |
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Sig Samuels is the best dry cleaner in Atlanta, bar none. Oh, I have no idea how good a job they do on my clothing. It comes back clean and well pressed, no complaints.
It's their customer service that makes them so special. It's a family place, run by brothers and now their sons are starting to become involved. Every time I'm in there they treat me as if I was their best customer. Every time they thank me with such genuine-warmth that you know they are sincere.
I had a problem once, the laundry marker was visible through the collar. I took it in and didn't have to say a word - before I could get the complaint out the shirt was taken from me and I was told that if it didn't come out they would purchase a new shirt (it came out).
Why am I posting this? Because it's not every day you find service so good that you feel great dropping your clothes off at the cleaner. And because, since I moved from the area 13 years ago, I only visit them once every couple of months when I know I'll be in that part of town. I tell everyone I know about Sig Samuels and everyone who knows them also feels like their best customer.
Two questions:
1. What business gives you such over the top customer service that you go back again and again, and tell everyone you know about it?
2. Do you have customers that will drive 20 minutes to experience your great customer service?
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